head JofIMAB
Journal of IMAB - Annual Proceeding (Scientific Papers)
Publisher: Peytchinski Publishing Ltd.
ISSN: 1312-773X (Online)
Issue: 2023, vol. 29, issue4
Subject Area: Public Health
-
DOI: 10.5272/jimab.2023294.5258
Published online: 07 December 2023

Original article
J of IMAB. 2023 Oct-Dec;29(4):5258-5264
WHAT BRINGS PROFESSIONAL (DIS)SATISFACTION IN DENTISTRY: A SELF-ASSESSMENT OF WORK ENVIRONMENTAL FACTORS АND ORGANIZATIONAL COMMUNICATION
Nadya AvramovaORCID logoCorresponding Autoremail,
Department of Dental Public Health, Faculty of Dental Medicine, Medical University-Sofia, Bulgaria.

ABSTRACT:
Purpose: To investigate the influence of self-assessed working environment factors and organizational communication on professional satisfaction among dentists in Bulgaria.
Material/Methods: A self-administered anonymous questionnaire consisting of 37 items about socio-demographic characteristics, motivation, work environment and economic factors was mailed to a group of 1427 dentists from 107 cities and villages in Bulgaria. Job satisfaction was assessed by using a three-point scale – satisfied, partly and dissatisfied. To search for significant associations statistical package, IBM SPSS Statistics 25.0 was used. The significance level was set at p<0.05.
Results: A total of 436 dentists provided duly completed questionnaires (response rate=30.5%). Type of clinical patient-centered activities, availability of dental assistants, working conditions (dental equipment and supplies), and non-clinical activities (sanitary and hygienic duties, document workflow, dental practice management, financial planning, etc.) were significantly associated with job satisfaction (p<0.05). Working hours, proper planning of the working schedule, and dentist-patient interactions were not found to be related to levels of professional satisfaction (p≥0.05).     
Conclusions: Dentists working under unsatisfactory conditions, without a dental assistant employed, those working only in their specialty and performing sanitary-hygienic and administrative activities, were most likely to be dissatisfied with their jobs.

Keywords: dentists, job satisfaction, organizational communication, work environmental factors,

pdf - Download FULL TEXT /PDF 592 KB/
Please cite this article as: Avramova N. What Brings Professional (Dis)satisfaction in Dentistry: A Self-Assessment of Work Environmental Factors and Organizational Communication. J of IMAB. 2023 Oct-Dec;29(4):5258-5264. [Crossref - 10.5272/jimab.2023294.5258]

Corresponding AutorCorrespondence to: Nadya Avramova, Department of Dental Public Health, Faculty of Dental Medicine, Medical University – Sofia; 1, St. G. Sofiiski Str., 1431 Sofia, Bulgaria; E-mail: nadya.avramova@fdm.mu-sofia.bg

REFERENCES:
1. Avramova N, Yaneva Kr. [Job satisfaction. Models of job satisfaction - Part I.] Health Policy and Management, MU-Sofia. 2011; 3(4):73-78. [in Bulgarian]
2.  Balzer WK. User’s Manual for the Job Descriptive Index (JDI;1997 Revision) and the Job in General (JIG) Scales. Bowling Green State University. 1997. 275p.
3. Dunnette MD. Handbook of Industrial and Organizational Psychology. Rand McNally College Publishing Company, Chicago. 1976. 1740p. 
4. Avramova N. [Dentists’ Job Satisfaction]. [Dissertation]. Sofia (Bulgaria); Medical University-Sofia; 2014. 154p. [in Bulgarian]
5. Newton JT, Gibbons DE. Levels of career satisfaction amongst dental healthcare professionals: comparison of dental therapists, dental hygienists and dental practitioners. Community Dent Health. 2001 Sept;18(3):172-176. [PubMed]
6. Jerkovic K, van Offenbeek MA, van der Schans CP. [Task redistribution in Dutch dental care in relation to dental hygienists’ job satisfaction]. [in Dutch]. Ned Tijdschr Tandheelkd. 2010 May;117(5):289-294. [PubMed]
7. Levin R. Leverage in dentistry. J Am Dent Assoc. 2005 Jan; 136(1): 87-88. [PubMed]
8. Wells A, Winter PA. Influence of practice and personal characteristics on dental job satisfaction. J Dent Educ. 1999 Nov; 63(11):805-812. [PubMed]
9. Shugars DA, DiMatteo MR, Hays RD, Cretin S, Johnson JD. Professional satisfaction among California general dentists. J Dent Educ. 1990 Nov; 54(11):661-669. [PubMed]
10. Jeong SH, Chung JK, Choi YH, Sohn W, Song KB. Factors related to job satisfaction among South Korean dentists. Community Dent Oral Epidemiol. 2006 Dec; 34(6): 460-466. [PubMed]
11. Puriene A, Petrauskiene J, Janulyte V, Balciuniene I. Factors related to job satisfaction among Lithuanian dentists. Stomatologija. 2007; 9(4):109-13. [PubMed]
12. Chilcutt AS. Exploring Leadership and Team Communication Within the Organizational Environment of a Dental Practice. J Am Dent Assoc. 2009 Oct;140(10):1252-1258. [PubMed]
13. Goldrick PM, Pine C. A review of teaching of behavioural sciences in the United Kingdom dental undergraduate curriculum. Br Dent J. 1999;186(11):576-80. [PubMed]
14. Gorter RC, Eijkman MA. Communication skills training courses in dental education. Eur J Dent Educ. 1997;1(3):143-147. [PubMed]
15. Hannah AC, Millichamp CJ, Ayers KM. A communication skills course for undergraduate dental students. J Dent Educ. 2004 Sep;68(9):970-977. [PubMed]
16. Kasila K, Poskiparta M, Villberg J. Cultural and communication traits of oral health care: results of a Finnish case study. J Health Organ Manag. 2006;20(6):537-550. [PubMed]
17. Yoshida T, Milgrom P, Coldwell S. How do U.S. and Canadian dental schools teach interpersonal communication skills? J Dent Educ. 2002 Nov;66(11):1281-1288. [PubMed]
18. Stoev V. [Psychological approach of the dentist to the patient]. “Ever-S. Penov” Publishing House, Sofia. 2005. 152 p. [in Bulgarian]
19. Al-azmi SF, Mohammed AM, Hanafi MI. Patients’ Satisfaction with Primary Heath Care in Kuwait after Electronic Medical Record Implementation. J Egypt Public Health Assoc. 2006;81(5-6):277-300. [PubMed]
20. Hashim R.  Patient satisfaction with dental services at Ajman University, United Arab Emirates. East Mediterr Health J. 2005 Sep-Nov;11(5-6):913-921. [PubMed]
21. Kobza J, Syrkiewicz-Њwitaіa M. Job satisfaction and its related factors among dentists: A cross-sectional study. Work. 2018;60(3):357-363. [PubMed]
22. Assiry AA, Alnemari A, Adil AH, Karobari MI, Sayed FR, Marya A, et al. Extensive Evaluation of the Overall Workplace Experience and Job Satisfaction of Dentists in Saudi Arabia. Biomed Res Int. 2022 Jan;4968489. [PubMed]
23. Abraham SB, Amini AMA, Khorshed NE, Awad M. Quality of life of dentists. Eur J Dent. 2018 Jan-Mar;12(1):111-115. [PubMed]
24. Kaki L, Kc S, Gallagher JE. Health and Wellbeing of Clinical Dental Care Professionals: A Systematic Review. Prim Dent J. 2022 Jun;11(2):40-50. [PubMed]
25. Prasetyo YT, Maulanti T, Persada SF, Perwira Redi AAN, Young MN, Diaz JFT. Factors influencing job satisfaction among dentists during the new normal of the COVID-19 pandemic in Indonesia: A structural equation modeling approach. Work. 2021;70(2):365-376. [PubMed]
26. Cui X, Dunning DG, An N. Satisfaction among early and mid-career dentists in a metropolitan dental hospital in China. J Healthc Leadersh. 2017 Jun;9:35-45. [PubMed]
27. Molina-Hernбndez J, Fernбndez-Estevan L, Montero J, Gonzбlez-Garcнa L. Work environment, job satisfaction and burnout among Spanish dentists: a cross-sectional study. BMC Oral Health. 2021 Mar;21(1):156. [PubMed]
28. Anzar W, Qureshi A, Afaq A, Alkahtany MF, Almadi KH, Ben Gassem AA, et al. Analysis of occupational stress, burnout, and job satisfaction among dental practitioners. Work. 2022;72(1):323-331. [PubMed]
29. Muhic E, Plancak D, Lajnert V, Muhic A. Predictors of Job Satisfaction in Dental Professionals of the Bosnia and Herzegovina Federation. Acta Stomatol Croat. 2016 Sep;50(3):222-229. [PubMed]
30. Le VNT, Dang MH, Kim JG, Yang YM, Lee DW. Dentist Job Satisfaction: A Systematic Review and Meta-analysis. Int Dent J. 2021 Oct;71(5):369-377. [PubMed]
31. Vick B. Career satisfaction of Pennsylvanian dentists and dental hygienists and their plans to leave direct patient care. J Public Health Dent. 2016 Mar;76(2):113-121. [PubMed]
32. Emrani R, Sargeran K, Shamshiri AR, Hessari H. Job Satisfaction among Dentists according to Workplace in Tehran. Front Dent. 2021 Apr;18:11. [PubMed]
33. Rederiene G, Buunk-Werkhoven Y, Aidukaite G, Puriene A. Relationship Between Job Satisfaction and Health of Hygienists in Lithuania. Int Dent J. 2022 Aug;72(4):512-518. [PubMed]
34. Ferla JBDS, Araújo CM, Stechman-Neto J, Tonocchi RC, Krüger SI, Berberian AP. Effect of the patient-centered care model on health professional satisfaction: a systematic review. Rev Gaucha Enferm. 2022 Nov;43(spe):e20210288. [PubMed]
35. Alvenfors A, Velic M, Marklund B, Kylén S, Lingstrцm P, Bernson J. “Difficult” dental patients: a grounded theory study of dental staff’s experiences. BDJ Open. 2022 Aug;8(1):24. [PubMed]
36. Goetz K, Schuldei R, Steinhдuser J. Working conditions, job satisfaction and challenging encounters in dentistry: a cross-sectional study. Int Dent J. 2019 Feb;69(1):44-49. [PubMed]
37. Al-Buainain FS, Alzarouni AA, Alshamsi HA, Arab AH, Bader F, Awad M. Job Satisfaction of U.A.E. Dental Practitioners. Eur J Dent. 2019 Jul;13(3):354-360. [PubMed]
38. Jiang YW, Zhang H, Zeng XL, Yu J, Wang Y, Zhang Y. [Human resources of community oral public health service and job satisfaction of the staff in Shanghai]. [in Chinese]. Shanghai Kou Qiang Yi Xue. 2022 Feb;31(1):79-83. [PubMed]

Received: 04 April 2023
Published online: 07 December 2023

back to Online Journal