Journal of IMAB - Annual Proceeding (Scientific Papers)
Publisher: Peytchinski, Gospodin Iliev
ISSN: 1312 773X (Online)
Issue: 2014, vol. 20, issue 2
Subject Collection: Medicine
Pages: 500-501
DOI: 10.5272/jimab.2014202.500
Published online: 14 April 2014

J of IMAB 2014 Jan-Jun;20(2):500-501
Emilia Georgieva1 Corresponding Autor, Gabriela Tsankova2, Violina Kaludova2, Neli Ermenlieva1.
1) Medical college of Varna, Medical University - Varna, Bulgaria
2) Department of Preclinical and Clinical Sciences, Faculty of Pharmacy,
Medical University - Varna, Bulgaria.

Aim: To establish the degree of patient satisfaction as factors of quality diagnostic laboratory activity.
Materials and methods: Patients` satisfaction with laboratory service was studied by means of an anonymous inquiry of 150 patients from Varna during the February - April 2013.
Results and Discussion: The maximum patient satisfaction of laboratory studies indicates a high level of the diagnostic laboratories. The quality of the medical service and professionalism of the staff is the main reason for the patients' preferences. These estimates have an increasing importance for the future of diagnostic laboratories in a developing market of an economy and health system based on the patient choice.
Conclusion: Quality of the medical service and professionalism of the staff is the main motive for the preferences of patients, followed by good attitude and personal attention. The overall degree of patients’ satisfaction with the laboratory services was high.

Key words: laboratory services, patient satisfaction, diagnostic laboratories,

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Please cite this article as:
Georgieva E, Tsankova G, Kaludova V, Ermenlieva N. Patients` Satisfaction with Laboratory Services at Selected Medical-Diagnostic Laboratories in Varna. J of IMAB. 2014 Jan-Jun;20(2):500-501. doi: 10.5272/jimab.2014202.500.

Correspondence to: Dr. Emilia Georgieva, Medical College of Varna, Medical University - Varna, 84, Tsar Osvoboditel Str., 9002 Varna, Bulgaria; E-mail:

1. Mekonnen A, Teklemariam Z, Kedir H, Kabew G. Patient Satisfaction with Laboratory Services in Selected Government Hospitals, Eastern Ethiopia. Harar Bulletin of Health Sciences. 2011; 1(3):12-24.
2. Teklemariam Z, Mekonnen A, Kedir H, Kabew G. Clients and clinician satisfaction with laboratory services at selected government hospitals in eastern Ethiopia. BMC Res Notes. 2013 Jan 16;6:15. [PubMed] [CrossRef]

Received: 27 December 2013
Published online: 14 April 2014

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